✨ Return, Refund & Exchange Policy ✨
At Antique Silver Jewellery, we maintain strict quality standards to ensure every piece reaches you in perfect condition. By placing an order, you agree to the terms mentioned below.
🔸 Return & Refund Policy
- We follow a strict No Return & No Refund policy.
- However, exchange is allowed only in case of damaged, defective, or incorrect items.
- In rare cases where a refund is approved, it will be processed within 5–7 working days after proper verification.
- Once an order is processed, it becomes non-returnable and non-refundable.
🔸Return & Exchange Policy
📩 Need Help or Exchange Request?
🔸 Exchange Process
- Once approved, the replacement product will be dispatched within 7–10 working days.
- In case of high demand, custom work, or unforeseen delays, it may take up to 10–15 working days.
- The item must be unused, unworn, and returned in its original packaging.
- Our team will assist you with the return or pickup process (if applicable).
🔸 Custom Orders Policy
We also offer custom jewellery orders as per your requirements.
- A partial or full advance payment is required for all custom orders.
- Once confirmed, custom orders cannot be cancelled.
- No return, exchange, or refund is applicable on custom-made products.
- As these pieces are specially crafted, they are non-refundable and non-transferable.
🔸 Order Cancellation Policy
- Orders once placed can only be cancelled within 2 hours of placing the order.
- After this, orders are considered final and cannot be cancelled.
- Once processed or dispatched, the order becomes non-cancellable and non-refundable.
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Custom or made-to-order jewellery cannot be cancelled under any condition.
🔸 Delivery Address
- Please ensure your shipping details are correct at the time of placing the order.
- We are not responsible for failed deliveries due to incorrect address or contact details.
🔸 Terms & Conditions
- All products are handcrafted, so slight variations in color or detailing may occur.
- Prices and availability are subject to change without prior notice.
- We reserve the right to refuse service at any time.
- Customers must provide accurate and complete details while placing an order.
- Placing an order signifies acceptance of all our policies.
🔸 Payment Policy
- We accept payments via UPI, Net Banking, Debit/Credit Cards & COD.
- COD is available on select orders and may include additional charges.
- All prepaid orders must be paid in full before dispatch.
🔸 Disclaimer
- Product colors may slightly vary due to lighting and screen resolution.
- Slight design variations are natural in handcrafted jewellery and are not defects.
⭐ Important Notes
- No exchange or refund will be applicable for used, worn, or customer-damaged items.
- Slight variations in colour or design may occur due to lighting, photography, or handcrafted detailing.
- During festive seasons, high order volumes, or courier-related delays, processing and delivery timelines may be slightly extended.
- We ensure strict quality checks before dispatch to deliver the best product to our customers.
